Why should CERT responders understand the psychology of disaster victims?

Understanding the psychology of disaster victims is crucial for CERT responders because it enhances their ability to provide better support and communicate effectively in high-stress situations. Disasters can evoke a wide range of emotional responses, including fear, confusion, anger, or disbelief. By grasping the psychological impacts of a disaster, responders can tailor their communication strategies to meet the specific needs of victims.

This understanding enables responders to approach individuals with empathy, recognize their emotional states, and provide reassurance and information in a way that is supportive and conducive to recovery. Effective communication also helps in establishing trust, which is vital for encouraging victims to accept assistance and follow safety instructions. Recognizing psychological needs can significantly improve the overall efficacy of the help provided, fostering a sense of safety and stability among affected individuals.